What payment methods do you accept?
We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), Stripe, Apple Pay, Google Pay, Shop Pay, PayPal, and direct bank transfers.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to ensure your information is protected at all times.
How long does delivery take?
Delivery times vary depending on your location. Typically, orders are processed within 24-48 hours, and delivery takes 3-5 business days for domestic orders and 7-14 days for international orders.
Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number via email that you can use to track your order's progress.
Do you offer expedited shipping?
Yes, we offer expedited shipping options for an additional fee. Please select your preferred shipping method at checkout.
What is your return policy?
We offer a 30-day return policy on all items. Products must be returned in their original condition and packaging.
How do I initiate a return?
Please contact our customer service team to initiate a return. We will provide you with instructions and a return shipping label.
How long does it take to process a refund?
Refunds are processed within 7-10 business days after we receive the returned item.
What kind of warranty do you offer?
We offer a 2-year warranty on all our products, covering manufacturing defects and malfunctions.
How do I claim a warranty?
If you encounter an issue with your product, please contact our customer service team with your order details and a description of the problem. We will guide you through the warranty claim process.
How can I contact customer service?
You can contact our customer service team via email at support@fixbuddy.co or via the contact form at: https://fixbuddy.co/pages/contact
What are your customer service hours?
Our customer service team is available from 9 am to 5 pm, Monday to Friday, excluding public holidays.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and times vary depending on the destination.
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